National Express came to us with a clear brief: they needed to offer reliable, secure and real-time ticket sales on board their coaches, covering the entire network. The project was to modernise National Express’ ticket sales technology, and play a crucial role in reducing service delays by streamlining customer ticket sales and seat allocation process. As an additional challenge, we were also tasked with closing an important gap on ticket security. Drivers up until this point had been unable to scan tickets on boarding, therefore leaving the company vulnerable to ticket fraud. National Express needed something fast, the first pilot was to be rolled out during the summer’s Glastonbury festival, whereby festival-goers would, for the first time, be able to purchase their tickets onboard via multiple payment channels and National Express would have full control and visibility of sales, passenger numbers and boarding.ECR’s TicketPoS solution has provided the ideal solution.

Fully PCI compliant and running on the Go2 all-in-one handheld terminal, drivers can board passengers, quickly sell tickets for any given route or destination, and accept payment by the passenger’s preferred means – including contactless and mobile walletReady to take payments at the touch of a button. 4G and wifi connectivity ensure that the terminal is always in contact with head office, even when on the move, which means that passenger loadings, bookings and messaging are constantly delivered to the terminal. As a result, no seat can be double-booked, and drivers can board passengers with confidence. When selling, a large 5″ touchscreen displays available routes, destinations and ticket types, for the fastest and most streamlined selling experience.