ECR Retail Systems

LNER

After many years as ECR clients, the EPOS solution in use on the London North Eastern Railway (previously Virgin Trains East Coast), was in need of an update – both hardware and software.

The existing system had grown over the years and add-on features had been implemented to reflect the growing changes in the client’s business and operations onboard as well as in head office. ECR’s specialist team performed a detailed business review ahead of a series of workshops designed to map the needs of all users.

Passengers were accustomed to an excellent level of customer service, and one of ECR’s challenges was to deliver a system that would support crews’ onboard activities. Representatives from all areas of the business were invited to attend special information-gathering sessions that would shape the eventual system.

The resulting solution is one that reflects the teamwork from both the client EPOS team and ECR, receiving live departure data for up-to-the-minute accuracy, managing orders and deliveries from depots along the entire line, from London up to Scotland, and closing any gaps in the stock and cash control processes.

ECR first successfully piloted the new system and went on to equip four trains with 16 handheld units and tablets. The solution offers a wide range of additional functionality previously unavailable to crews, facilitating sales processes and enabling them to raise orders and manage stock levels whilst on-board.

RailPoS for Northern Irish Railways is designed to link into the head office system, allowing real-time tracking of sales and stock data, as well as total management of additional features notably exchange rates between euro and sterling.

“Northern Irish Railways were in search of an automated point-of-sale system and approached ECR having been impressed with the solution that we provided for other train companies. The additional stock-management functionality of RailPoS was a further benefit we could offer and we are now delighted to be providing a complete system that will greatly facilitate operations.”

Simon Pont, ECR CEO