ECR Retail Systems

Ticketing. Paris and beyond…

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Safeguarding the future of Paris institutions

At ECR we pride ourselves in developing MPoS ticketing solutions that are built around the needs of our customers and which raise standards of the entire consumer experience. We understand that simplifying the entire process of managing a mobile payment solution further enhances the level of customer service that clients are able to offer – especially in an environment where people are on the move and sales need to move quickly.

Our mobile ticketing solution was driven by these needs and has enabled us to offer a unique answer to a growing need across the city of Paris.

Our unique on-street ticketing solution enables tourists visiting the city of Paris to purchase tickets for some of the French capital’s top attractions from the iconic newspaper kiosks located across the city.

Background

Across Paris, the iconic news kiosks have for a long time suffered from a dramatic drop in revenue due to falling sales.

By offering thousands of tourists a convenient and easy way to safely purchase tickets while on the move across the city, ECR has also provided kioskees with the opportunity to reinvent themselves as mini tourist information centres and to act as an important payment point to passing tourists, serving customers of many attractions including Big Bus Tours, Musée Grevin wax works museum, the Château of Versailles, Paris Aquarium, Batobus, Montparnasse tower and the renowned Bateaux Parisiens among others.

The Benefits

ECR are committed to using technology to provide first-class customer service, which not only enhances the customer experience but also improves the back office functionality of the organisations we work with.

Technology may be advancing rapidly, but whilst many of these solutions put the onus on the customer, the ECR solution is built to allow customer facing staff to take control, providing an excellent and memorable level of service.

Our MPoS solution provides companies with a unique and exclusive mobile device with functionality which enables them to reduce costs, produce tailored stock and sales reports, access real-time replenishment prompts.

 

Key benefits of the system include:

  • Monitoring on-board/in-flight catering performance, enabling operators to tailor products to customers by journey and time of day
  • Cost reduction through management of stock flows
  • Access to in excess of 350 tailored reports using the ECR reporting tool
  • Real-time replenishment prompts, reducing the need for manual completion of paperwork, meaning catering bars can stay open longer during a journey and duty free products sold with ease
  • For passengers, the system also makes it easier to purchase goods and refreshments and presents a professional image
  • The on-board system is easy to use and intuitive and provides complete visibility of every transaction made

 

Each aircraft is stocked and its manifest loaded via a touch screen. Retail transactions are logged on the system and all sales, stock, wastage, tender and operator information is then sent back to head office for review and analysis.

Contact us now to find out more about how we can tailor AirPoS to benefit your business.